Interview With Deborah Dorman - Eastern New York Coalition of Automotive Retailers
Deborah Dorman has been in her present position as President of the Eastern New York Coalition of Automotive Retailers since 1993. She is an attorney, licensed in NY, DC and VA. Prior to running the trade association, she worked for a legal publisher, managed a shopping mall and did general legal practice in northern Virginia. She lives in Delmar, NY with her 14-year-old daughter, her husband and her Bichon Frise, and her son just started at Wesleyan University in Connecticut. Deborah has done many years of community theater, and directed middle school musicals. Currently, she is in rehearsals for a performance, for the first time in 22 years, in a community theater production, “And Then They Came for Me.”
ASK PATTY: What are the challenges for you as a women working in the automotive industry?
Deborah: It’s always challenging when women enter what is traditionally a “man’s world.” When I started this job, I knew nothing about the automotive industry, but I did have the skills to run a trade association. I am an attorney with a background in management, teaching, marketing and special events. I suppose the law degree helped somewhat to avoid some of the negative attitudes that women might encounter in the industry, but it was also important, and remains important, to stand up for myself and hold onto my convictions (i.e. go toe to toe when necessary), and my own management style. I am used to being the only woman at many, many meetings, but I have quite a few good friendships and business relationships among the men that I work with.
ASK PATTY: Can you tell me a little bit about your job as President of the Eastern New York Coalition of Automotive Retailers, Inc.?
Deborah: My job as President of the Eastern New York Coalition of Automotive Retailers, which is a trade association for franchised new car dealers and affiliated businesses, entails quite varied tasks. I do a great deal of “regulatory interpretation” for my dealers, write a newsletter each month, work on seminars and special events, research questions for dealers, supervise a safety and health program, and do a great deal of “fund raising,” otherwise known as looking for sponsorships, and work on trade shows. I have a small and terrific staff, who produce many events and programs during the year.
ASK PATTY: What if any are the big changes you are seeing today in how vehicles are being marketed to women?
Deborah: Women have
known for a long time that they are the ones making decisions about
many car purchases. But it took the industry a long time to
acknowledge that. There are more and more women working as salespeople
in dealerships, and you can see more advertising directed to women.
The Internet has provided a way for all buyers to be more educated
about their purchases, and dealers have had to adapt to that.
ASK PATTY: Tell me about your most recent personal experience buying a vehicle. What vehicle did you buy, and why did you buy?
Deborah: The last vehicle I purchased was my first “luxury vehicle.” It was something I didn’t think I could afford, but I actually saw a newspaper ad, advertising some prices that looked too good to be true. In fact, the prices were true, for a great buy on the prior model year, as the new ones were coming out. It was the end of a month, and near the end of 2003. There was a great rebate, and the dealer also discounted the car quite a bit (perhaps he wanted me driving his brand!). He also knew that once I drove that car, with the luxury features (heated seats, for one), I’d never be able to go back to a less luxurious car! Now my teenage daughter has her eye on it, so I’ll have to look for another good buy in two years.
ASK PATTY: What is one piece of “good” advice you would give women before they buy a new vehicle?
Deborah: Best advice for women buying cars: Do your homework. Figure out what you can afford and what you need, and what you want. Research the cars that fit your requirements. Make a list of questions when you visit the dealership. Find a salesperson who will answer your questions and treat you with courtesy and respect, and consider carefully where you want to service the car. You may even want to ask questions of the service department. Do not get the car somewhere to save $100, and then try to service it at the other location. You need a good relationship with the dealership that will last at least the life of that car.
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have a car buying story? Share it with Ask Patty! We want to hear all
about your car shopping, car buying, or car repair experience! Email
all submissions to Breanne Boyle: breanne@askpatty.com





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